Fundamentals of De-escalation offers realistic concepts and methods to support de-escalation efforts when personal connections can be made by providing a ‘real-world’ approach to active listening and tactical communication, which, allows you to reduce liability, promote a professional image, build rapport, and even save lives. We will offer strategies that provides you with an effective blueprint to calm situations before they erupt; however, we also understand that verbal de-escalation is not always possible and therefore we discuss other realistic de-escalation techniques. The worst-case scenarios in these types of situations can end with harm to first responders, other employees, bystanders, or the person in crisis. Our course also introduces officers to emotional regulation of ones self as not not escalate a situation and officer wellness.